Welcome to 2025! 🎉 As we dive into the new year, it’s impossible not to reflect on the incredible strides Zoho Bigin made in 2024. Last year was packed with features and updates that truly transformed how small businesses manage their customer relationships. At Consult JC, we’re thrilled about these developments—and even more excited about how they’ll help businesses like yours crush their goals in the year ahead.
Let’s take a closer look at why Bigin has been the talk of the town and what makes it a must-have tool for 2025!
If you haven’t heard about Bigin 360, let us introduce you to your business’s new best friend. Launched in 2024, this plan brings everything you need to manage your customer operations into one simple, affordable package. For just $18/user/month (billed annually), you get:
• A massive 1,000,000 records—because running out of storage is so last year.
• Pre-installed add-ons like Email-In and File Cabinet, making organization effortless.
• Advanced customization and automation tools that save time and boost efficiency.
Bigin 360 isn’t just a CRM anymore—it’s your go-to solution for marketing, sales, support, and onboarding.
Last year, Bigin brought its automation game to a whole new level. Here’s how it’s making workflows easier and more efficient:
• Stage Automation: Automatically trigger tasks and actions as deals move through your pipeline. Say goodbye to missed follow-ups!
• Assign Owner Action: Ensure every lead, ticket, or order gets assigned to the right team member at the right time.
• Formula Fields: Let Bigin handle calculations like commissions or payment deadlines so you can focus on what really matters.
These features are all about giving small businesses more time to focus on growth—not grunt work.
Collecting payments used to feel like pulling teeth, but not anymore! In 2024, Bigin added integrations with popular payment gateways like Stripe, PayPal, Paytm, and Razorpay. Now you can:
• Generate and share payment links with a click.
• Track payment statuses and key metrics in one place.
It’s smooth, professional, and designed to make cash flow management a breeze.
Bigin made customer communication even easier with these exciting updates:
• WhatsApp Templates: Keep conversations personal with customizable messages for welcome notes, payment reminders, order updates, and more.
• Email Preferences: Save time with pre-set default fonts, addresses, and settings—because every second counts.
• Bigin eWidget for Zoho Mail: Update contact and lead details without leaving your inbox. Multitaskers, rejoice!
• Enhanced Call Tracking: Track call outcomes, attach external recordings, and log every detail in one streamlined interface.
No matter how you connect—email, chat, or calls—Bigin ensures your interactions are efficient and impactful.
Bigin’s 2024 updates made lead management and conversion more effective than ever. Here’s what stood out:
• LeadChain Integration: Capture leads from Instagram, Facebook, LinkedIn, and even TikTok. (Yes, TikTok—because your audience is everywhere!)
• Zoho Marketing Automation: Push leads into Bigin and nurture them effortlessly.
• Zoho SalesIQ: Chat with website visitors in real time, adding a personal touch that boosts conversions.
These features are all about turning opportunities into results with less effort.
Managing data has never been this easy—or this flexible. In 2024, Bigin introduced:
• Customizable Forms: Brand your forms with logos, images, and custom URLs while managing duplicates effortlessly.
• Enhanced List View: Tailor your data view by resizing, reordering, and filtering columns. Bulk updates and custom fields? Done in seconds.
With tools like these, staying on top of your data feels less like a chore and more like a breeze.
As Consult JC, we got to see firsthand how Bigin transforms businesses—and 2024 was no exception. The updates weren’t just about adding more features; they were about solving real challenges for businesses. Whether it’s automating tedious tasks, simplifying payment collection, or helping teams convert more leads, every enhancement is a step toward making Bigin the ultimate small business CRM.
If 2024 is anything to go by, this year is going to be incredible for Zoho Bigin. We can’t wait to see what new features and improvements are on the horizon. But for now, the 2024 updates already offer businesses everything they need to hit the ground running this year.
If you’re ready to see how Bigin can take your business to the next level, let’s chat! Whether you’re a long-time user or just getting started, we’d love to help you unlock the full potential of these features.
Here’s to a successful, efficient, and exciting 2025—powered by Zoho Bigin! 🚀
