In September, the Consult JC team headed to the Georgia World Congress Center in Atlanta to exhibit at Customer Connect Expo, one of the biggest gatherings of people who care about customer experience.
Over two days we did what we enjoy most: talking with business leaders about how their teams work, where things get stuck, and how Zoho can help them serve customers better. We came home with full notebooks, new connections and plenty to think about.
Here is what it was like, what we talked about, and what we are taking away.
Customer experience is rarely just a software problem. It is a people and process problem first. The businesses we work with want their sales, service and back-office teams working from the same information, so customers do not have to repeat themselves and staff do not have to chase answers.
As a Zoho Premium Partner, that is the work we do every day. Customer Connect Expo gave us a chance to hear those challenges first-hand from companies across many industries, and to share how Zoho can bring people, processes and systems together.
Our CEO, Jordan Cohen, spent the expo talking with business leaders about common technology use cases, how companies are rolling out new solutions, and where Zoho can make a difference. His advice for any business weighing up its next move was simple: just go for it.
A big thank you to everyone who stopped by our booth, shared their challenges and helped make this year’s expo a great one. Until next time!
Whether you are implementing Zoho for the first time, exploring AI or rethinking your business processes, you do not have to figure it out alone. Book a free consultation at consultjc.com or email info@consultjc.com.
People first. Systems that scale.
